We carefully prepare every order — if something isn’t right, we’ll make it right.
Our Approach
- All products are quality-checked before delivery
- Items are packed as gift-ready
- Returns are limited, but support is always available
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 24 hours of delivery
- Send:
- A photo of the item
- Your order number
- Contact us via WhatsApp on the number provided on our website
We will:
- Replace the item, or
- Offer a solution that works best in your situation
We keep this fast and simple — no unnecessary steps.
Refunds (Important)
Due to international payment limitations, cash refunds are not always possible, especially for foreign cards.
Instead, we offer:
- Replacement of the product, or
- Store credit (valid during your stay in Bali)
In some cases, we may process a refund via the original payment method, but:
- This depends on the payment provider (Xendit)
- Processing may take time
- Additional fees may apply
Change of Mind
We do not accept returns for:
- Change of mind
- Travel plan changes
- Preference after delivery
Reason:
- Products are curated and prepared as gift items
- Returned items cannot be resold
Delivery Issues
If delivery cannot be completed due to:
- Incorrect address
- Missing details
- Recipient unavailable
We will:
- Contact you via WhatsApp
- Arrange redelivery
- Additional delivery fees may apply
Timing Matters (For Travelers)
If you are leaving Bali soon:
- Please check your order immediately after delivery
- Report any issue within 24 hours via WhatsApp
After that, resolution becomes difficult due to travel timelines.
Need Help?
The fastest way to reach us is via WhatsApp.
We handle every case personally and aim to resolve it quickly and fairly.